Terms & Conditions
Introduction
Please read the following terms and conditions carefully before purchasing from Mel at Home Ltd.. These terms outline your rights and responsibilities, as well as ours, when you place an order with us.
Key Information
When you buy products from us, you are agreeing to:
The terms set out in this document.
Our Privacy Policy, which can be found [here].
If you have any questions, please contact us at hello@melathome.co.uk.
About Us
Mel at Home Ltd. is a company registered in England and Wales under company number 15138733. Our registered office is at: 3rd Floor, 86-90 Paul Street, London, England, EC2A 4NE.
Delivery
How to Order
To place an order, follow the checkout process on our website and click “Pay Now.”
Please review your order carefully before submitting it. Errors can be corrected until payment is completed.
Order Confirmation
Once your order is placed, you will receive an email acknowledging receipt of your order. This does not mean your order has been accepted.
We will confirm acceptance of your order by email (the "Confirmation Email"), at which point a legally binding contract is formed between you and us.
Reasons We May Not Accept Your Order
We may not accept your order for the following reasons:
The products are unavailable.
We are unable to process your payment.
There has been an error in the pricing or description of the products.
You have ordered more than our permitted quantity.
Placing an Order
We deliver by post within the United Kingdom only.
Deliveries will be made to the address provided at checkout. Please ensure your details are accurate.
If delivery is delayed due to circumstances beyond our control, we will contact you with a revised delivery date.
Once delivery has been made, responsibility for the products passes to you.
Returns and Cancellations
Right to Cancel
If your order is incorrect or damaged on arrival, you must notify us immediately by emailing hello@melathome.co.uk.
Due to the perishable nature of our products, we cannot accept cancellations or returns based on taste preferences.
Refunds
If your order is eligible for a refund, we will process it within 14 days of receiving the returned product or evidence of its return.
Refunds will be issued using the original payment method.
Payment
Payments are accepted via major debit and credit cards (VISA, Mastercard, AMEX).
Your card will be charged only when the products are dispatched.
Product Information
All weights and sizes are approximate and may vary slightly due to the handmade nature of our cookies.
Images on our website are for illustrative purposes; the actual product may vary slightly.
If a product is unavailable, we may substitute it with one of equal or higher value. You will have the option to reject the substitution and request a refund.
Your Rights
Under the Consumer Rights Act 2015, you are entitled to:
Products that are of satisfactory quality and match their description.
Limitations of Liability
We are not responsible for:
Losses that were not foreseeable at the time of your order.
Business losses or losses to non-consumers.
Events beyond our reasonable control, such as delays caused by postal services.
Disputes and Complaints
If you have any concerns, please contact us at hello@melathome.co.uk, and we will aim to resolve the issue promptly.
If we cannot resolve the issue, you may seek alternative dispute resolution or pursue legal action in the courts of England and Wales.
General
We reserve the right to update these terms and conditions at any time. Changes will apply to orders placed after the updated terms are published.
This contract is governed by the laws of England and Wales.
