This Privacy Policy was last updated on 15th November 2024.

At Mel at Home Ltd., your privacy is important to us. This policy outlines how we collect, use, and protect your personal data when you interact with our website or services, ensuring transparency and compliance with GDPR. By using our services, you agree to the terms of this Privacy Policy.

We may collect the following types of personal data:

Identity Data: Name, email address, and delivery address.
Transaction Data: Payment details and purchase history.
Technical Data: IP address, browser type, and activity on our website.
Usage Data: Interactions with our website, such as time spent on pages.
We may also use cookies to enhance your experience.

We use your data to:

Fulfil and deliver your orders.
Provide customer support.
Improve our website and services through analytics.
Send you updates, offers, and marketing communications (if you opt-in).
We never sell your data to third parties.

We retain your data only as long as necessary to:

Fulfil your orders.
Comply with legal obligations (e.g., tax purposes).

Under GDPR, you have the right to:

Access the personal data we hold about you.
Request corrections or deletions of your data.
Object to the processing of your data for marketing purposes.
Withdraw your consent at any time.
To exercise your rights, contact us at hello@melathome.co.uk.

We may share your data with:

Payment processors and delivery couriers.
Legal authorities if required by law.
All third parties must respect your data’s security and confidentiality.

We use cookies to improve your experience and analyse website performance. You can manage your cookie preferences in your browser settings.

We use industry-standard measures to protect your data. However, no method of data transmission is 100% secure

We may update this policy from time to time. The latest version will always be available on our website.

If you have any questions, please contact us:

Email: hello@melathome.co.uk
Website: www.melathome.co.uk